Saved SMS Replies
The Key Steps
Creating a Saved SMS Reply
- Select the Communication icon
- Click on Saved SMS Replies under the Messaging section
- Click on the Create Reply button
- Enter the Title and Content for your message
- Click on the Create button
Using a Saved SMS Reply
- Select the Communication icon
- Click on Inbox under the Messaging section
- Select the conversation you want to reply to (in either the Unread or All tab)
- Click on the page icon in the bottom left of the response box
- Select the Saved SMS reply you wish to send from the drop down menu
- Click the Send arrow in the response box
👇 For more detailed steps refer to the article below
Creating a Saved SMS Reply
If you find yourself sending the same responses to contacts, like information on your schedule or your hours, you can create Saved SMS replies. By saving commonly sent messages here you can avoid the hassle of re-typing these messages out and instead insert these saved replies in your inbox.
To access the Saved SMS Replies page click on the Communication (speech bubble) icon and then select Saved SMS Replies under the Messaging section.
When you open this page you will see a list of the replies you have created. To write your first Saved SMS reply, click on the Create Reply button.
Once you are on the New SMS Reply page you will give the reply a title that describes what this reply is about.
The Content field is where you will put the message you wish to save and send.
You have the ability in the Content field to use Merge Tags. These tags dynamically pull values based on the contact you are sending the message to. For example, you can use the first name merge tag ([[CONTACT_FIRST_NAME]]) to automatically use the contact’s name in the message you send.
Pro Tip! Keep your saved SMS replies short and to the point as they will be received via text.
When the saved reply is complete, click on the blue Create button.
Using a Saved SMS Reply
After you have created a saved SMS reply you can use it easily in your Pulse inbox. To respond to someone with your saved SMS reply, go to your inbox by clicking on Inbox under the Messaging section.
Once you are in your inbox, click on the conversation you want to reply to. Within the response box at the bottom of the main conversation screen, click on the small page icon. This is how you will access your saved replies.
On the Select SMS Reply pop-up that appears, select the saved reply you want to use from the drop down menu.
Your saved reply will now be in the response field and you can click on the Send arrow in the response field to send your message.
